Frequently Asked Questions (FAQ)
Orders & Delivery
Q: How can I track my order?
A: You can track your order by using the tracking link provided in your shipping confirmation email. For the latest updates and your order history, you can also log in to your account on our website.
Q: What are your delivery options?
A: We offer several delivery options to suit your needs. The available options and their respective timeframes will be shown at the checkout before you complete your purchase.
Q: Do you deliver internationally?
A: Yes, we deliver to many international destinations. Delivery times and costs vary depending on the location and will be calculated at the time of order.
Q: Why is my order taking longer than expected to arrive?
A: Occasionally, unforeseen circumstances like carrier delays or adverse weather can impact delivery times. Please use your tracking number for the most current status. If your order is significantly overdue, please contact us for assistance.
Returns & Refunds
Q: What is your returns policy?
A: We offer a hassle-free returns policy. Items can be returned within a specified period from the date of delivery, provided they are in their original, unworn condition with all tags attached.
Q: How do I return an item?
A: You can start a return by logging into your account and navigating to your order history. Follow the instructions to generate a returns note. Pack the item securely, attach the note, and post it back to us using your preferred postal service.
Q: How long does it take to process a refund?
A: Once we receive your returned item, it can take a few business days to process it. After processing, your refund will be issued to your original payment method. Please allow additional time for the refund to appear in your account, depending on your bank or card issuer.
Q: Can I return a gift?
A: Yes, you can return an item that was purchased for you as a gift. You will need the order number or a gift receipt to process the return. The refund will typically be issued to the original purchaser.
Products & Sizing
Q: Where can I find your sizing guides?
A: Our detailed sizing guides for clothing, footwear, and accessories are available on every product page. Simply select the ‘Size Guide’ link to see comprehensive measurements and conversion charts to help you find your perfect fit.
Q: How should I care for my garment?
A: Care instructions are located on the care label inside each item. We recommend always following these instructions to maintain the quality and longevity of your product. General care tips can also be found in our Help Centre.
Q: A product I want is out of stock. Will it be restocked?
A: We regularly restock popular items, but this is not always guaranteed. You can sign up for a restock notification on the product page to receive an email if the item becomes available again in your size.
My Account & Vouchers
Q: How do I reset my password?
A: On the login page, click the “Forgotten your password?” link. Enter the email address associated with your account, and we will send you a secure link to create a new password.
Q: How can I check my voucher balance?
A: You can check your e-Gift Card or voucher balance by entering the code in the designated field within the payment section of your shopping bag or in your account area.
Q: My promotional code isn’t working. Why?
A: Please check the terms and conditions of the promotional code to ensure your order meets the criteria, such as a minimum spend or applying to specific product categories. Ensure the code has been entered correctly and has not expired.
Website & Technical Help
Q: The website is not working correctly. What should I do?
A: We recommend trying to refresh the page, clearing your browser’s cache and cookies, or trying a different web browser. If the problem persists, please contact our customer service team with details of the issue.
Q: Is my personal and payment information secure?
A: Yes, we use industry-standard encryption technology to protect your personal and payment details throughout the transaction process. You can read more about how we keep your data safe in our Privacy Policy.
Still need help?
If you cannot find the answer to your question here, please explore our full Help Centre for more detailed articles and guides. For further inspiration and to view our latest collections, we invite you to visit our main site at fatstyleuk.com.